Refund policy

Return & Refund Policy

At Mushhy, your satisfaction is our priority. If you’re not happy with your purchase, we’ll make it right.

30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on all purchases.

If you’re not satisfied for any reason, contact us within 30 days of delivery and we’ll issue a full refund.

  • No returns required

  • No complicated process

To request a refund, please include:

  • Your order number

  • A brief explanation of the issue

Note:We reserve the right to deny refunds in cases of misuse or suspicious activity.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

Once approved, we will:

  • Send a free replacement, or

  • Issue a full refund

Lost Shipments

If your order is lost in transit, contact us within 30 days of the estimated delivery date.

Once confirmed, we will:

  • Reship your order, or

  • Issue a full refund

Incorrect Address & Unclaimed Orders

Please ensure your shipping details are correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Packages that are unclaimed or refused

Reshipping fees may apply.

Customs & Import Fees

For international orders:

  • Customers are responsible for any customs fees or import taxes

  • We are not responsible for orders rejected or returned by customs

Refund Processing Time

Refunds are processed within a few business days after approval.

Depending on your bank, it may take additional time for the refund to appear.

Contact Us

For any questions or support requests, contact us at:

universalforwork@gmail.com

We’re here to ensure you have a smooth, risk-free experience with Mushhy.